Healthcare & Enterprise UX Specialist
Creating Clarity from Complexity
Go Beyond the Process
Design is about designing systems, not just screens, and ensuring each decision supports real user needs, scales over time, and fits into the broader experience.
A standard UX process—research, wireframing, testing, iterating—is foundational, but true design impact comes from going deeper. By applying design thinking and asking critical questions like What job is the user trying to do? What’s the most important information? and What happens next? you move beyond surface-level solutions.
Design Process
Research
Crafting problem statements & performing competitor analyses to understand what needs to be designed and the environment to create it in
User Interviews
Questioning users about their needs and goals, while observing their behaviors to see if they match
Personas
Establishing an overall understanding of each audience segment for reference during design in order to keep designs user centered
User Flows
Letting creativity run wild to discover various resolutions to the needs and goals of the user and business
Wireframing
Converting ideas into a visible layout, showing high-level user experience to align stakeholders with the big picture
Prototyping
Making wireframes interactive to build user empathy while gathering additional insights to iterate on
Testing
Testing & validating designs with users to collect additional feedback for iteration before they reach development
Iteration
Using feedback to create high quality, user friendly design.