Healthcare & Enterprise UX Specialist
Creating Clarity from Complexity
Product Designer
Nox Health, June 2022 - Present
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Directed the redesign of a legacy enterprise software into a modern Electronic Health Record System, used as the foundation for 300 employees and clients, supporting 8,000+ patients
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Optimized user performance within patient management workflows by 40%
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Lead Designer for a $500,000 project to reduce reliance on external systems by 50% and develop a custom in-house billing solution
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Shifted 5 teams of 20+ employees from reliance on spreadsheets to integrated systems, improving data accuracy by eliminating manual entry errors
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Crafted personas, journey maps, and workflow visualizations using Miro
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Designed wireframes, prototypes, and high-fidelity mocks using Figma
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Ensured compliance with WCAG accessibility standards to be inclusive for all users
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Validated designs during development, leading to a 75% reduction in design implementation inaccuracies and maintained high usability standards
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Contributed to the main component library and built a separate 200+ component library for the Patient 360 Project, documenting in Confluence to reduce design and development time by 25%
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Facilitated design critiques and retrospectives with 10+ team members to address challenges, create action plans, boost morale, and promote continuous improvement
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Managed cross-functional team communication with stakeholders, product owners, developers, and quality assurance teams, ensuring transparency, resolving blockers, aligning priorities, and fostering collaboration to drive project success and meet deadlines
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Collaborated remotely with a global team, managing meetings across 7 time zones
Tools
Figma
Sketch
Figma Prototyping
InVision
Maze
Jira
Confluence
Miro
UserInterviews.com
WordPress
Elementor
Asana
Square
Shopify
Skills
User Research
User Interface
User Experience
Competitive Analysis
User Personas
User Journey
Empathy Mapping
Task Analysis
Sitemaps
Wireframing
Mockups
Interactive Design
Card Sorting
WCAG
Usability Testing
Visual Design
Agile
UX Researcher
Nox Health, September 2020 - June 2022
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Spearheaded the development of a HIPAA-compliant research process, overseeing user research, usability testing, and market analysis to inform design decisions
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Conducted 10 moderated user research projects using Maze and Usertesting.com, engaging 49 participants across 46 hours to gather valuable insights from both internal and external users
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Organized a centralized research database in Confluence, providing 10+ cross-functional teams with easy access to research findings and design deliverables
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Designed a self-scheduling system that reduced Care Team calls by 30%, enabling them to dedicate more time to patient care
UX Designer
Focus on the Family, September 2018 - September 2020
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Led projects from end-to-end, for 3 divisions of the company, consisting of 50+ people each
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Executed a large-scale card sorting exercise to refine and organize content categories for the main website’s structure, enhancing content efficiency by 10%
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Directed a project with 14 people, to sort tens of thousands of articles into the new site structure
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Redesigned the Adventures in Odyssey, Clubhouse, and Clubhouse Jr. Magazine websites
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Restructured the sitemap, navigation, and organization for the Focus on the Family website
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Trained 200 people from various cross-functional teams on WordPress and Elementor, enabling them to manage and maintain web content efficiently
Recommendations
"I've enjoyed watching Anda's growth as a talented UX and visual designer during the past two years, culminating in her grand-slam redesign of the Adventures in Odyssey website. Her skill, attitude, work ethic, and communication ability are all excellent, and I'm delighted to recommend her for a variety of roles in the digital world."
"Anda has been an incredible addition to our digital team here at Focus on the Family. When she started, I began mentoring her on website design, but she taught me how to apply design thinking and human empathy to our projects. She brought her knowledge of UX and creativity to each and every task, along with her eagerness to learn, positive attitude, and strong organizational skills. She’s an irreplaceable asset to any team, but an even better friend and colleague. It was a pleasure to work with Anda, and I am so excited for her future in UX."
"Anda has been a fantastic asset to the team at Nox Health. She takes direction easily, voluntarily picks up extra responsibilities, is diligent and organized, and is constantly pushing herself to be a better UX Researcher. She has enabled Nox to become a user-centric organization by offering herself as a resource not only to the UX design team, but to other teams in the organization who want to learn directly from their users. Anda is responsible for creating the templates and process around research and testing within Nox. Her testing and deliverables are always thoughtful and thorough. Additionally, she cares immensely about the health of the team and is a fantastic colleague and friend to those around her. I highly recommend Anda as a UX researcher and as a colleague. It was a pleasure to manage her!"